Sephora Buy Online & Pick Up In Store in-store pick up

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Sephora Buy Online & Pick Up In Store

Sephora will begin rolling out a “Buy Online, Pick Up In Store” service, which will be available in all Sephora freestanding stores by April 2021. This comes after several months of offering a successful “Reserve Online Pickup In Store” service, which enables clients to reserve products in their local Sephora stores for up to 48 hours.

Sephora will add 60 freestanding stores and 200 locations inside Kohl’s stores this year, the largest store expansion in the retailer’s 21-year history.

The company said the expansion of its brick-and-mortar footprint will complement the record online sales the company saw in 2020. Last year, Sephora was the first beauty retailer to use Instagram’s Checkout feature, offering direct shopping via the platform.

Sephora also began offering buy online, pick up in store service, which it says will be available in all Sephora freestanding stores by April 2021.

How It Work

STEP 1

Choose your product and

select your store from the "Buy

Online & Pick Up" option.

STEP 2

We'll send you a notification

to come pick up your order

when it's ready.

STEP 3

Come in store to pick up your

order. Look for the signs that

say "Online Order Pickup."

Check the Participating Stores here.

FAQs About Sephora Buy Online & Pick Up In Store

Where do I go when I arrive?

When you get to the Sephora store, notify a Beauty Advisor that you’re picking up an order and we will prioritize getting your order quickly. If you would like to shop or browse the store first and pick up inside, look for the sign that says “Online Order Pickup,” typically located near the front of the store, or let any available Beauty Advisor know you have a pickup order. Your items will be brought to you.

Where do I pay for my order?

Payment will be collected online at checkout, prior to placing your pickup order. No payment will be collected at the store unless you choose to purchase additional items.

How long will the store hold my pickup order items?

You have five full days after you place your pickup order before the items are restocked. For example, whether you order at 10am on Tuesday or 7pm on Tuesday, you’ll have until store closing on Sunday to pick up your order. Your order will be cancelled and your items will be restocked at store closing time on Sunday night if you don’t pick it up; your payment will be reversed and should appear within a day, but could take one to two days depending on your bank.

What happens if I don’t pick up my order?

If you can’t make it, please let us know by canceling your order. We will put the items back on the shelf and reverse your payment, but you can always order again or get the items shipped.

How can I use promo codes with my pickup order?

You may use any applicable promo codes during checkout of an online pickup or shipped order. Keep in mind, some promotions are only offered online and will not be applicable to a Buy Online, Pick Up In Store order. In addition, minimum requirements for promotions must be met for each order to apply. For example, if a promotion requires a minimum spend of $50, that minimum spend must be met within the individual order (e.g. the pickup order), not the combined order of both online pickup and shipped orders.

What promotions can I use on a Buy Online, Pick Up In Store order?

We cannot apply promotions at the pickup time in store, as the order has already been paid for online. However, any promotions applicable in stores can be applied to additional items purchased in store (that are not part of the online pickup order).

How do I redeem my Beauty Insider points and Credit Card Rewards points for this transaction?

You are welcome to redeem your points for discounts during the online checkout process. We support Credit Card Rewards and Beauty Insider Cash rewards in the checkout experience for Buy Online, Pick Up In Store. If you cancel your order, items were canceled due to out of stocks, or fail to pick up your fulfilled order in stores, your points will be refunded to your account. Unfortunately, we are not currently able to support Rouge Rewards cards for online pickup orders.

You can also take a look at the Sephora Sales Calendar here or check the latest offers at Sephora.