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DSW is an American footwear designer and designer shoe and fashion accessory. The retailer has more than 500 stores and an e-commerce website in the United States. The company also owns its own footwear brands, including Audrey Brooke, Kelly & Ka... Show More
Customer service: 1 (866) 379-7463
Stock price: DBI (NYSE)
Headquarters: Columbus, OH
CEO: Roger L. Rawlins
Founded: January 20, 1969
Founders: Jay L. Schottenstein

Reviews for

  • 5/5 review: Let down twice

    I have bought 2 pairs of shoes from this company. The first were New Balances which ended up not coming until after Christmas due to a shipment problem. Fast forward to late April I buy Mens high top Vans. The next week it comes and I'm left puzzled by the package being so small. I open it up to find these tie dye women's sneakers. I call them and they ship out the right ones which arrive in a box sans lids and torn up. The costumer service has always been kind and helpful with these problems and same for the in person store. My main complaints are with the shipping department and the lack of variety on the website.

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  • 5/5 review: I ordered some air max's

    I ordered some air max's then read all the bad reviews. I emailed them and asked to cancel the order because i was nervous. They said it was to late but they would take $5 off which they did. But honestly it was all for nothing. I got brand new shoes (I kept seeing reviews about receiving worn shoes) and it took about 14 days but the shoes were $30 cheaper than they were on Amazon so it was worth the wait.

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  • 3/5 review: Always a pleasure shopping at DSW

    Always a pleasure shopping at DSW. I appreciate their help in the store everytime. Our kids shoe sizes keep changing, so we are frequesnt travelers there. Good quality at fair prices.

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X Shopping Tips
  • Follow DSW on Facebook and win a new pair of shoes on Tuesday's "Free Shoes Day".

  • Save up to 80% off when buying clearance areas in stores and online stores! Yellow label looking for the biggest discount.

  • Although the online store offers men and women footwear of various ages and sizes, accessories such as wallets, handbags, belts, jewelry, gloves and scarves are also available.

  • After the first purchase, you will join the DSW Rewards program for free, and you will receive a DSW coupon of US$10. For every US$1 spent, you will get 10 points, double points, and birthday coupons. Every 1500 points, you will get a $10 DSW promotional code.

  • If you are a Premier member, you will get a DSW credit card of 20-25 points for every dollar spent, and free next day delivery. You can also get special offers, concierge services, and free shipping fees as soon as possible. Shopping Policy

Free shipping is available for orders over $35, so you don’t have to worry about shipping costs. Of course, if you are a consumer in other countries, we recommend that you contact customer service before payment to get the most accurate price. In addition, you can choose to use coupons to get the best prices. Return Policy

If you are not satisfied with the received goods or the goods are damaged, please immediately contact customer service staff to apply for the return or replacement, and provide them with the information required for the return. After the brand receives the returned product, your fee will be refunded to your account. In addition, each brand's return process is different, you don't have to worry.